A renewal did not go through
- We email you. Settings › Plan and credits shows a payment problem.
- Press Update payment method or Pay now.
- You have 14 days while your plan keeps working. The credits for the new period arrive when the payment succeeds.
If it is not fixed in 14 days, the plan ends. You do not owe the failed amount, and we do not charge it later.
A purchase is not showing
| What you see | What to do |
|---|---|
| Your bank is confirming the payment | Wait. Banks take a few working days. Edivo emails you when it is through |
| The payment page was closed before paying | Nothing was charged. Start again from Plan and credits |
| The payment did not go through | Nothing was charged. Try again or use another way to pay |
| Paid, but nothing in the app | Press Refresh in Plan and credits. Sign in with the same email you paid with |
A payment was reversed or disputed
| Your bank reversed a payment | The credits of that payment are taken back. If your balance is below zero, AI edits start again once it is above zero. The next credits you buy cover it first |
|---|---|
| A payment is being disputed | AI edits and purchases are paused until it is resolved. Nothing extra is charged |
Please contact us before you ask your bank to reverse a payment. It is usually faster: hello@edivo.ai.
3 more details
- Editing, export and your projects never depend on a plan.
- Each failed attempt is shown with the reason, and the day we try again.
- Credits for a request that failed through a fault on our side are given back.