Steps
- Press See why. The sheet says what went wrong and offers one next step.
- Try that step. Parts already made are kept, so trying again is quicker.
- Still stuck? Details has the error to copy.
- Report a problem… sends it with the logs after you check what is included.
When an export stops
| Reason | Next step |
|---|---|
| The disk is full | Choose another place |
| A file the video uses is missing | Find the file. Export starts again once it is found |
| The computer ran out of memory | Try again, using less memory (slower) |
| Anything else | Try again |
Before it even starts
| Message | What to do |
|---|---|
| Not enough space, nothing has started | Make a smaller file, Free up space in Edivo or Choose another place |
| A file used in this video can't be found | Find files. See A file is missing |
| A tiny gap would show as a black flash | Close it |
| The last seconds are sound over a black picture | End the sound with the video |
5 more details
- Export cancelled. Nothing was saved. means you stopped it with Cancel export.
- Back to editing closes the sheet. Your project did not change.
- Edivo makes the picture on the graphics card when it can, and without it by itself when not: see GPU export and fallback.
- Settings › Diagnostics shows the media tools Edivo uses, with details to copy.
- Write to us with your Edivo version and what you did just before: Contact support.