Steps
- Quit Edivo and start it again. While it gets ready, the start-up screen shows only the Edivo mark and its name. The first start after installing takes longer while Windows checks the new files.
- If you see Edivo's local service didn't answer: wait a moment and press Try again. Your words and files are still there.
- If it keeps happening, use Help › Copy diagnostic details and Help › Open logs folder, then contact support.
What the messages mean
| Message | What to do |
|---|---|
| Edivo's local service stopped unexpectedly | Restart Edivo |
| The local API did not start within 60 s | Restart Edivo. If it repeats, send the details |
| The Edivo window stopped responding | Restart Edivo |
| The editor window stopped 4 times within a minute | Restart Edivo and send a report |
| This data folder needs a newer version of Edivo | Update Edivo. Open data folder shows where it is |
| That didn't save. Try Continue again. (on Welcome to Edivo) | Press Continue again. If it fails twice, Edivo opens anyway and asks at the next start |
3 more details
- Last saved version: it is safe. Logs are kept on this computer and nothing is sent anywhere unless you send a report.
- Offline? The editor still works. Only the AI, sign-in and updates need the internet.
- The AI service not answering ("It isn't your internet; our side is down"): your words and files stay, editing and exporting work as usual, and AI requests wait until it is back.