Steps
- Quit Edivo, start it again and try once more.
- Install Microsoft's Visual C++ Redistributable (x64): type
aka.ms/vs/17/release/vc_redist.x64.exein your browser (Microsoft's own link), run the downloaded file, then restart Edivo. - Still not working? Download Edivo again from edivo.ai/download and run the installer. Your projects and settings are kept.
- If it keeps happening, use Help › Copy diagnostic details, then contact support.
What you may see
| Message | Where |
|---|---|
| Captions can't start on this computer | Captions from speech |
| Edivo's on-device AI can't start on this computer | Background removal, Select object, reframe, footage search, shot descriptions |
| Part of Edivo's on-device AI is missing | The same tools. Reinstall Edivo (step 3) |
| On-device voices can't start on this computer | Dub a language |
4 more details
- Why it happens. Captions and the on-device AI tools use Microsoft's Visual C++ runtime. Edivo brings its own copy. If antivirus software removed or blocked it, or the install is damaged, Windows can't load it.
- Is the download safe? It is Microsoft's own free installer from microsoft.com. It asks for administrator rights. Already installed? The installer offers Repair.
- Installed from the Microsoft Store? Step 2 helps there too. For step 3, remove Edivo and install it again from the Store.
- Antivirus. If yours quarantined a file from Edivo's folder, restore it or allow Edivo, then restart.